Privacy Policy

Last updated: August 4, 2026

Phoenix ("Phoenix", "we", "us") is a mobile app that helps people recover after a breakup. This policy explains what we collect, why, and the choices you have. Questions: support@phoenixbreakup.tech.

The short version. No email or password is required — you start with an anonymous account tied to your device. What you share is processed only to run the features you use, and is never sold. The companion's replies are generated by an AI service run by Anthropic; we ask for your permission in the app, and show you exactly what is sent, before any of it leaves your device (see section 2).

1. What we collect

Information you give us

Onboarding answers — a first name (any name you like), approximate breakup date, who ended the relationship, how long it lasted, a pain rating, and your goals. These personalize your quests and companion.
Chat messages — what you write to the companion, and its replies, so your conversation history works.
Quest activity — quests completed, optional proof notes, XP, level, and streak check-ins.
Feedback — anything you send through the feedback form, with an optional email if you want a reply.

Information collected automatically

Usage analytics (PostHog) — screens viewed, feature events, device type and OS version. Used to understand what's working and fix what isn't.
Purchases (RevenueCat + Apple/Google) — purchase receipts and subscription status. We never see your card number.

2. AI processing and the data we share with Anthropic

Your consent comes first. Phoenix asks for your explicit permission inside the app, on a screen that names Anthropic and lists every field below, before any of your data is sent to an AI service. Nothing is transmitted until you tap to agree. If you decline, the rest of the app still works, and you can withdraw at any time under You → AI and your data.

Who receives the data

The companion and the chapter reports are generated by Claude, an AI model operated by Anthropic PBC, a company based in the United States (Anthropic's privacy policy). Calls are made from our secure server, never from your device, so the model provider's API key is never exposed. Anthropic is the only AI provider Phoenix uses.

What data is sent

The messages you write in Chat, and the companion's earlier replies in that conversation.
Your onboarding answers: the first name you chose, roughly how long ago the breakup was, who ended the relationship, how long it lasted, your pain rating, and your goals.
Your progress context: current quest titles, level, and no-contact streak.
A short rolling summary of your story, kept so the companion does not lose the thread.

What is never sent

Your real identity. Phoenix has no sign-up, no email address and no phone number; the first name you enter can be anything you like.
Your contacts, photos, location, or any other data from your device.
Your payment details or subscription information.

How it is used, and how it is protected

This data is used for one purpose only: generating your companion's replies, your chapter report letters, and the automated safety check described below. It is never sold, never used for advertising, and never shared with any other AI service. Under our commercial agreement with Anthropic, your conversations are not used to train AI models, Anthropic acts only as our processor on our instructions, and Anthropic is contractually required to protect this data with safeguards equal to those described in this policy.

For your safety, every message first passes an automated safety check, also run by Claude. If it suggests a crisis, the app shows human support resources (like 988) instead of an AI reply, and we record only a content-free timestamp — never the message itself — to keep support mode on.

3. What we do NOT do

We do not sell your personal information.
We do not show ads, and we do not use your data for advertising.
We do not require an account, email, or phone number to use the app.
We do not knowingly collect data from anyone under 16. Phoenix is not directed at children.

4. Service providers

Provider	Purpose
Supabase	Database, authentication, and secure server functions
Anthropic PBC (Claude)	AI companion replies, chapter reports, and safety classification — only after you consent in the app (see §2)
PostHog	Product analytics and feature flags
RevenueCat	Subscription management
Apple / Google	App distribution and payment processing

Each provider processes data only as needed to provide their service to us.

5. Storage, retention, and deletion

Your data is stored in secured cloud infrastructure and linked to an anonymous account created on your device. Because the account is anonymous, deleting the app breaks the link between you and the data permanently — nothing in it identifies you by name.

You can permanently delete your account and all its data at any time from inside the app: Profile → Settings → Delete account. If you no longer have the app, visit our account deletion page or email support@phoenixbreakup.tech with your User ID (so we can identify your anonymous account) and we will erase it within 30 days.

6. Your rights

Depending on where you live (including under GDPR and CCPA), you may have the right to access, correct, delete, or export your data, and to object to certain processing. Contact us and we'll honor these rights for your anonymous account.

7. Not medical care

Phoenix is a self-help companion, not therapy, medical care, or a crisis service. If you are in danger or thinking about harming yourself, contact local emergency services, call or text 988 (US), or find a helpline at findahelpline.com.

8. Changes

We'll post any changes to this policy here and update the date above. Material changes will be highlighted in the app.

Contact: support@phoenixbreakup.tech